If you have any questions or complaints about this Policy, please feel free to contact us on [email protected]
Our view on privacy
We recognise the importance of protecting the privacy of your personal information, and we are committed to safeguarding your privacy in accordance with all applicable laws which, for purposes of this Policy, includes the Protection of Personal Information Act 4 of 2013 (“POPI”).
What information do we collect?
The information and data you submit to us may include, amongst other things, your personal and/or business details, email address and other contact details, billing information, proof of address, photographs of yourself, identity document, and all documents and forms which you submit to us. We may also require that you provide us with details of devices placed for hire on our platform including your IP addresses and/or cellphone network details (collectively, “user data”).
When you rent an item on our website, we will request that you send us a photograph of your identity document. We may request suitable proof of your address. We won’t share this with other users, but we do need to share it with the Department of Home Affairs to crosscheck it with their records. This is to verify your account and to prevent fraud.
Some user data that you provide to us will be publicly available on our website, including your name, profile picture, and your approximate location.
In using our Services, you consent to us processing your user data in order for us to render the Services to you.
When do we collect information?
We process user data where it is adequate, relevant and not excessive, to communicate with you, deliver our Services to you, to create, administer and transact with your Rental Planet account, and/or to otherwise fulfil any contractual obligations we may have towards you you. We may also process user data to monitor and improve our Services (and our service delivery in general).
Why do we collect information?
We want Rental Planet to remain a safe platform, which is why we need to know who our users are. You consent to us using any user data you submit to us in order to conduct a background and/or credit reference check at any time during your use of the Services.
We may use your contact details to market and promote future products and services which we think may interest you and/or to provide you with useful information about our Services. You may, at any time, opt-out of receiving such communications from us.
In addition to the above, we may also process user data:
- to the extent that we are required or permitted to do so by law. It is our policy to co-operate with relevant authorities in relation to law enforcement inquiries. You authorise us to disclose any information about you to such authorities as we, in our sole discretion, believe necessary or appropriate in connection with the investigation of any illegal or purported legal activity;
- in connection with any legal proceedings;
- in order to establish, exercise or defend our legal rights; and
- to protect the rights, property and personal safety of another user and/or any member of the public.
Selling and/or sharing information
We will not sell your personally identifiable user data without your consent. However, we may share and/or sell anonymised and de-identified user data that you submit to us to third parties, provided that it will no longer contain personally identifiable information (and therefore cannot be linked to you).
We may need to share your user data with third parties who assist us in providing the Services. These third parties include, amongst others, our payment processors, lawyers, accountants and/or other service providers. We will only share user data with third parties that have been appropriately informed regarding the protection of information, and only to the extent that they require it to fulfil their designated responsibilities.
Where we request information from you, you agree to provide us only with honest, accurate and up-to-date information and to maintain and update such information when necessary. It is your responsibility to contact us if any of your user data is incorrect, incomplete, misleading, or if you require its transfer or deletion.
Your use of the platform
To use your account, you need to create a password. You are responsible for maintaining the secrecy and confidentiality of your account details. Should anyone gain unauthorised access to your account, it is your responsibility to inform us immediately. You must furthermore notify us immediately of any unauthorised or unlawful processing of or damage or destruction to your user data that we may not be aware of.
By uploading or submitting third-party data or information to the website for us to process, you warrant that you have the necessary permission and consent to upload or submit such data or information.
How long do we keep information for?
We will only retain user data for as long as is necessary for the purposes set out in this Policy, unless otherwise required by law, or requested by you. User data is destroyed, deleted or de-identified once its retention is no longer necessary.
Where do we store information?
We may store user data on servers situated outside South Africa, but only in jurisdictions where the law imposes conditions for the processing of information which are equivalent to, or more extensive, than those conditions stipulated by POPI.
Our security measures
We have implemented technological and organisational measures aimed at protecting the confidentiality and integrity of your user data. We have identified all reasonably foreseeable internal and external risks to your user data and have established, and maintain, appropriate safeguards against these risks. We regularly verify that these safeguards are being effectively implemented and we will continually update these safeguards in response to new risks or deficiencies identified.
We will notify you, and the appropriate regulator, immediately where we have grounds to believe that any user data has been accessed or acquired by any unauthorised person.