How it Works

1. Browse and Select

Browse 1000s of items available on Rental Planet. If you cannot find something then contact one of our team members and they will find it for you through one of our suppliers. Once you have selected an item input the dates and proceed to payment.

2. Rent and authorise payment

Authorise payment via our 3D secure payment gateway. You simply input your card details like any other online payment. Cash will only leave your account once the supplier confirms availability. Following payment you will be put in touch with the supplier.

Our payment Gateway is provided by Ecentric Payment systems, a subsidiary of Standard Bank.

3. Verify

You will be prompted to send us some information so that we can verify who you are. This will include a photo of ID and selfie. We run a realtime ID verification with Home Affairs to validate you as part of our Rental Planet KYC process.

4. Arrange and use responsibly

It is up to you and the supplier to arrange exchange of the goods. Most suppliers require you to pick up the item, while some offer delivery for an additional fee. While using the goods as the borrower you are completely responsible for them and will be liable for any damages, misuse or loss. Use responsibly.

5. Return and review

You then return the item and give feedback to the Supplier. You will also have the opportunity to rate the service and provide a public review for others to see.

Should you have any queries you may get in touch on the contact us page.


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