Frequently Asked Questions

Rental Planet is the online platform for rentals in South Africa. Rent anything you need from Rental Planet. Own Less. Do More.

Below are Frequently Asked Question’s you may want to know about.

Customer FAQ’s

How can I rent items?

Simply just register by creating a profile on our website. Once you have registered select any items from a wide range of different categories on offer from our many different suppliers situated nearest to you.

What is the payment process to rent an item?

3D secure payments processed by Eccentrics Payment Systems, a subsidiary of Standard Bank is offered to customers as well as the option of an EFT. You will have to pay before going to pick the item up or having it delivered to your door.

Do I need to pay a deposit on my rentals?

You may need to pay a deposit depending on the supplier. Some suppliers require a deposit, however, this must be sorted out between you and the supplier as Rental Planet is not held responsible for any damages or breakages of any items.

What other documents or requirements need to be provided?

You will undergo a background check when trying to rent out an item which will be a realtime ID verification with home affairs. You may also be required to upload your Proof of Address or driver’s license all depending on what the supplier of the specific item requires.

What if my item is different to how it was portrayed on the website?

If this is the case and you and the supplier have thoroughly examined the item and you are still not satisfied please do not go ahead with the rental and contact one of our sales representatives, we will refund you.

Can I rent more than one item and from multiple suppliers?

Yes you may rent up to as many items as you wish and can rent multiple items from different suppliers at the same time.

Who is held liable for any damages or breakages?

It is strongly advised that you and the supplier thoroughly examine the item on pick up before the rental in order to both reach an agreement on how the item was given to you. Thereafter, Rental Planet does not take any responsibility for damages, breakages and non-returned items, this matter must be resolved with the supplier and you as the user will be held liable.

Supplier FAQ’s 

How do I become a supplier?

To become a supplier, you simply click on the ‘become a supplier’ at the top of the page. Here you can schedule a call with Jamie. He will explain the ins and outs of setting up a supplier profile. You will be sent a retailer agreement. Jamie will then arrange the upload of your items.

What items can I list on Rental Planet to rent as a supplier?

As a supplier you may list anything provided it is not dangerous, illegal or on our prohibited list. We rent anything from surfboards to construction equipment, drones to film cameras, portaloos to vintage cars.

What if I have an item to rent out that does not fall under any of your provided ‘categories’ list?

If you have items that you wish to list that do not fall under any of our specified categories, please feel free to contact Andrew (0714039117) or Jamie (0832976339) in order to create a category specifically designed for your items. 

Are there any costs or ongoing fees of being a supplier?

There are no costs, subscription or any ongoing fees for signing up or having your items on the platform. A commission fee of 19.9% will be charged on each rental through Rental Planet plus transaction fees. 

What security processes are implemented to ensure the utmost safety of the items I rent out?

All users undergo a thorough vetting system. Every user uploads a photo of ID and selfie with ID. Background checks are done on each user. Including real time ID verification with home affairs. The user is also required to upload all documents that you as the supplier require. For example, a driver’s license for a car rental company or permit for a drone. We then pass this information on so you may implement your security systems and structures that are already in place at your business. 

How does the payment system work on your platform?

Customers pay upfront. Either via our 3D secure payment gateway provided by Eccentric Payment Systems, a subsidiary of Standard Bank. Customers also have the option of an EFT. If your items require a deposit then please specify in your ‘product listings’ and the deposit is to be paid on pick up of the item to you. We EFT you, the supplier, post the rental. 

Who is held responsible for any damages on the item when it is rented out?

It is in the interest of the user and supplier to thoroughly examine the condition of the item before it is rented out. When the item is returned it is again in the best interests of both parties to examine the item, if there are significant damages to the item, the user will be held accountable for the damages. The rental agreement is between owners and renters. Rental Planet simply facilitates the transaction will not be liable for any damages.

How long can I rent my items out for?

The duration of the rental period is completely up to you as the supplier. From one hour to 5 years the decision is yours. 

What happens if a customer wants to rent an item that is already being rented?

If your items are already being rented out to you may simply decline any incoming rental requests. 

How am I notified of rentals?

When signing up you are required to give us your email. This automatically links you with your profile. When a customer requests to rent something from you, the customer’s ID and selfie along with other documentation will be emailed to you along with the item wanting to be rented.


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